Who uses Information Technology Infrastructure Library?

With
every company getting more and more dependent on IT for their work,
whether it is in the manufacturing process or for their accounting,
best practices need to be an important part of the set-up. Just as
companies seek ISO certification, firms are also looking to ensure
their IT sections are up to the mark in an increasingly globalized
world.

Users
of ITIL also report significant cost savings and efficiency in
development. Major users of ITIL include the biggies of the corporate
world, such as Microsoft, Hewlett Packard and Procter & Gamble,
just a sampling of the hundreds of organizations worldwide who are
finding ITIL to be indispensable.

As
with something like agile project management, ITIL works toward a
better understanding of the customer, potential or otherwise. As a
cost-saving technique, it has worked wonders and companies who have
adopted it are grateful, especially in the time of an economic crunch
where belt-tightening is the watchword. Communication between
respective IT departments and customers has also improved, meaning
for transparency.

IT
was always considered to be somewhat of a mysterious sector
particularly among those unfamiliar with it. However, ITIL has
cleared the channels of communication allowing for more interactions
with the customer. Failing to bring IT departments up to standards
also means the possibility of companies losing out on revenues.

Developed
in conjunction with both public and private sector organizations
worldwide, ITIL provides a comprehensive, consistent and coherent set
of processes for IT management and is emphasized by formal
qualifications and an associated training scheme. ITIL was developed
in the late 1980s and the rights are still owned by the British
government. The government realized up-to-the-mark IT was needed in
areas like the tendering process. It was also acceptance that IT was
propelling many organizations to the extent they were dependent on
it. Naturally, if IT is not what it should be in a company, business
can be lost if competition has to be kept pace with.

ITIL
simply consists of seven books which provide guidance on planning,
delivery and management of quality IT services, all catered to
business needs. It is now the most widely-recognized approach to
service management in the world. The books cover an introduction to
ITIL, service delivery, service support, Information and
Communications Technology (ICT) infrastructure management, security
management, a business perspective, application management and
software asset management.

It
takes a comprehensive look at all aspects of IT. For example,
security management makes sure there is no leakage of critical
company or individual information to outsiders. This aspect would be
important not just to banks and financial institutions, but other
companies as well. After all, losing the trust of the customer due to
information being leaked out an be damaging for any company.

In
a competitive era, even the smaller companies find the use of ITIL
gives them an extra edge, even give them the confidence to take on
bigger entities in the business world.


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desk software
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